Daily Fintech Conversations

The best product insurers provide is empathy. It's been missed in COVID-19 response

Originally published at: https://dailyfintech.com/2020/04/02/the-best-product-insurers-provide-is-empathy-its-been-missed-in-covid-19-response/

Strategy sessions begin now for the insurance industry- addressing coverage gaps, policy forms, staff utilization, remote working methods, customer engagement, scalability of digital methods, virtual claim adjusting techniques, parametric products, and business interruption cover among others, and the big challenge of the insurance world- systemic risk. And the big, big elephant in the room- selling…