Daily Fintech Conversations

Hope springs eternal- did ITC 2019 foster a ‘customer first’ future for InsurTech?

Originally published at: https://dailyfintech.com/2019/10/03/hope-springs-eternal-did-itc-2019-foster-a-customer-first-future-for-insurtech/

Patrick Kelahan is a CX, engineering & insurance professional, working with Insurers, Attorneys & Owners. He also serves the insurance and Fintech world as the ‘Insurance Elephant’. It’s a week since ITC 2019 wrapped up for the 7,000 attendees; debriefs and observations abound- kind of. McKinsey & Co. posted a follow-up on the themes that…

Reporting on innovation from the seller perspective is easy because sellers make themselves available to media. Reporting on innovation from the customer perspective is much harder because customers have little motivation to share their stories. This real world reporting is missing from most media/events.